Kustomer
JANUARY 2, 2024
While 2023 may have been the year of Barbenheimer and Taylor Swift, we also saw great strides in customer service. Delta Flight Attendant Comforts Nervous Passenger To kick off 2023, a Delta airlines flight attendant , Floyd Dean-Shannon, sat in the aisle of the aircraft to comfort a nervous passenger on a flight to JFK.
Comm100
SEPTEMBER 14, 2022
With more than 80% of common requests handled, wait times are reduced for students needing agent support. Staying on top of every social channel where schools have a presence can be difficult. Cpmm100’s omnichannel platform also allows agents to easily move the conversation without losing history or context.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Think Customers
SEPTEMBER 21, 2022
On one hand, they’re looking to provide customers with excellent service while providing omnichannel engagement in customers’ preferred channels. Opinions show four areas of concern: high call volumes, long wait times, talent retention, overall CX costs. EX will be key for 2023. Many end up leaving their jobs.
CX University
MAY 13, 2024
A Forrester study found that the automation of customer service processes can reduce handling times by 60%. Chatbots can instantly respond to common or basic customer inquiries, reducing wait times and improving the overall customer experience.
Interactions
APRIL 16, 2024
A dedication to understanding your customers ensures that every interaction is personalized and purposeful, alleviating the pain of lengthy wait times and ensuring each conversation is met with effective, personalized assistance. Failing to invest in customer care risks customers seeking it elsewhere.
Inbenta
JANUARY 25, 2021
Customer service teams can now rely on AI tools such as intelligent chatbots or knowledge management systems to handle simple and repetitive tier-1 requests, leaving them with some time to manage more complex issues. Self-service tools have been gaining popularity among customers as they result in lower wait times and fewer frustrated users.
NobelBiz
FEBRUARY 21, 2023
Call centers have developed dramatically over the past few years and will continue to do so in 2023. This article will cover 10 of the most important and impactful call center trends you need to follow in 2023. The cloud can also enable omnichannel strategies, enabling businesses to communicate with people via their preferred channels.
Expert insights. Personalized for you.
105 
Let's personalize your content