Blake Morgan

FEBRUARY 1, 2023

In 2023, companies face a difficult crossroads. Understanding Customers Understanding customers is now part of the game. But anticipating needs in a constantly changing environment can be difficult. That’s why I gathered five crucial trends all CX teams need to know in 2023. You’re not alone.

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Trends Customer Experience Consumers Customers 111

Blake Morgan

JULY 29, 2023

There’s a strong connection between investing in customer experience and increasing the bottom line. But what happens to CX budgets during economic uncertainty, inflation, and changing customer priorities? As the markets and consumers change, brands can’t simply stick with what they’ve done in the past.

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Customer Experience How To Contact Center Chatbots 52

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. At Totango, we’ve seen this integrated approach to customer data strengthen collaboration across the enterprise. For example, unified data bridges the gap between sales and CS teams.

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Report Trends Customer Success Self Service 91

Blake Morgan

JUNE 16, 2023

Today’s digital experiences tend to be more disjointed, especially as customers move across channels. But soon, brands will use digital solutions to create immersive experiences to connect with customers. 2023 is the year of immersive experiences driven by growth in AR and VR.

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Self Service Chatbots Contact Center Video 59

ShepHyken

JULY 3, 2023

100 Customer Experience Stats For 2023 by Blake Morgan (Forbes) Customer experience in 2023 looks different than it ever has before. With a looming recession, changing customer preferences and priorities, and new technology, CX teams have incredible opportunities to innovate and connect in new ways.

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Customer Service Competitive Advantage Exercises Customer Service Training 12

Alliance by IFS

JUNE 6, 2019

billion in 2023. Complexity of modern day integrations and the need for labor-intensive custom coding. By connecting warehouse and logistics to service activities, FSOs can deliver greater operational efficiency and drive profitability and growth. But customers demand flexibility when it comes to service delivery as well.

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Self Service Software System Technology 88

BirdEye

OCTOBER 31, 2023

Your Facebook profile is often your digital calling card, connecting you with the wider online community. ” In this blog, we’ll discuss Facebook URLs and show you how to find and customize your unique URL link. How do you customize/change your Facebook profile URL? on your profile section.

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