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2023 Customer Experience Trends

Blake Morgan

In 2023, companies face a difficult crossroads. Understanding Customers Understanding customers is now part of the game. But anticipating needs in a constantly changing environment can be difficult. That’s why I gathered five crucial trends all CX teams need to know in 2023. You’re not alone.

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How You Can Avoid Customers Changing Their Minds

My Customer

I've learned to ask customers a question over the years. 19th Oct 2023 By Colin Shaw Founder & CEO I want to let you into a little secret. Ready to know what it is? Has anything.

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How to Invest in Customer Experience in 2023

Blake Morgan

There’s a strong connection between investing in customer experience and increasing the bottom line. But what happens to CX budgets during economic uncertainty, inflation, and changing customer priorities? As the markets and consumers change, brands can’t simply stick with what they’ve done in the past.

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Trends shaping The Forrester Wave™: Customer Success Platforms report

Totango

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Totango designated as a “Strong Performer” Forrester’s 2023 report named Totango a “Strong Performer.” The report states that our platform offers “laudable flexibility.”

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Top 5 Customer Service & CX Articles for the Week of July 3, 2023

ShepHyken

100 Customer Experience Stats For 2023 by Blake Morgan (Forbes) Customer experience in 2023 looks different than it ever has before. With a looming recession, changing customer preferences and priorities, and new technology, CX teams have incredible opportunities to innovate and connect in new ways.

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What Does The Digital Experience Of The Future Look Like?

Blake Morgan

Self-service allows customers to get the assistance they need on their schedules instead of having to wait on hold for a contact center agent. Companies should prioritize self-service options for customers, such as providing service through chatbots, online forums and communities, or video or AR tutorials.

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[WHITEPAPER] 5 Future-Proof Capabilities Your FSM Platform Should Have

Alliance by IFS

billion in 2023. Complexity of modern day integrations and the need for labor-intensive custom coding. Leverage user-friendly integration tools to proactively communicate with customers. Create custom workflows to meet customerschanging needs. billion in 2017 to $17.4 The driver for such high costs?