Eptica

JANUARY 13, 2023

As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? Find out by reading our latest blog post on our parent company Enghouse Interactive’s website.

Call Recording 105

Call Recording Tips Interaction System 105

Gainsight

DECEMBER 15, 2023

Check out new ebook, How to Speak CFO: Real-World Tips for Communicating the ROI of CS the Budget Hawks of Your Business To dig deeper into this topic, Remco de Vries, VP, Global Demand Generation, Gainsight, recently sat down with Rav Dhaliwal, Investor, Board Member, Venture & Limited Partner at Crane Ventures.

Tips 52

Tips Leadership Sales Training 52

NobelBiz

NOVEMBER 20, 2023

Our platform equips businesses with robust features for initiating and managing calls, incorporating predictive dialing, IVR, call recording, and real-time monitoring. Explore the 2023 cost savings of VoIP with our article, “ Unveiling the Cost Savings of VOIP: A Comprehensive Analysis.”

System 103

System Communication Contact Center Self Service 103

CSM Magazine

JANUARY 19, 2023

Jim Davies shares five delicious tips for mastering effective data collation and optimisation. Start with the wealth of information held in call recordings and post call surveys – is it chatbot containment? Contact centres are giant candy stores full of rich, tempting data but how do you choose and where do you begin?

Data 52

Data Self Service Chatbots Call Recording 52

NobelBiz

MARCH 14, 2023

Call recording and monitoring systems to help agencies monitor agent performance, ensure compliance, and identify areas for improvement. Poor Data Management and Analysis: Managing and analyzing call center data can be a complex task that presents several challenges for businesses. Understanding an ATDS in the TCPA landscape ?

Contact Center 52

Contact Center Call Recording Call Center Guidelines 52

AWS Machine Learning

NOVEMBER 22, 2023

Code talks – In this new session type for re:Invent 2023, code talks are similar to our popular chalk talk format, but instead of focusing on an architecture solution with whiteboarding, the speakers lead an interactive discussion featuring live coding or code samples. AWS DeepRacer Get ready to race with AWS DeepRacer at re:Invent 2023!

Innovation 108

Innovation Training Contact Center Data 108

Helen Dewdney

JUNE 20, 2023

How the Rail Ombudsman Approaches Accessibility Claims 20 June 2023 In this exclusive article for The Complaining Cow, The Rail Ombudsman outlines how complaints about accessibility are handled. The rail service provider sent a hamper and some national rail vouchers. Want to get better at complaining?

Travel 78

Travel Consumers Transportation Training 78