TechSee

AUGUST 14, 2023

If you missed the 2022 list, you can check it out here. Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

BlueOcean

DECEMBER 13, 2022

If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. People are craving experiences or services through programs that actually make a difference.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Kerry Bodine

NOVEMBER 28, 2022

Keep reading for four training and coaching offers to bolster your customer experience efforts over the upcoming year. I ’m excited to see what next year has to bring, and I ’ d love to have the opportunity to help you transform your customer and employee experiences for 2023 and beyond.

Customer Journeys 24

Customer Journeys Sales Course Training 24

Kerry Bodine

NOVEMBER 28, 2022

Keep reading for four customer experience training and coaching offers to accelerate your CX and EX initiatives — and drive value for your organization — over the upcoming year. The post Cyber Monday Sale: Save on CX Training & Coaching Through December 9 appeared first on Bodine & Co.

Training 24

Training Customer Journeys Sales Course 24

Quadient

JULY 25, 2022

Mon, 07/25/2022 - 20:45. Since every customer's journey is unique and every business has unique customer experience (CX) goals, there is no one-size-fits-all customer journey map example. Notice that this map includes the communications that the customer receives and emotions the customer experiences at each stage of the journey.

Customer Journeys 52

Customer Journeys Examples Touchpoint Case Study 52

Qualtrics

MAY 2, 2019

When they’re not exploring the TechZone, they’re able to take part in various workshops. Our Qualtrics team ran three workshops to get women to explore what is possible with the use of technology: Discover Your Future Career. My favorite workshop to teach was the “Lead Like a Boss” workshop. How Was Qualtrics Involved?

Leadership 40

Leadership Groups Industry Feedback 40

Russel Lolacher

JANUARY 16, 2023

So the question I have to ask Esther, I asked every one of my guests, which is, what’s your best or worst employee experience? So here we are 2022, having cyclical conversations about what hasn’t changed in the world of work, along comes the great resignation. Russel Lolacher. Exactly, exactly. Esther Armah.

Roadmap 98

Roadmap Culture Policies Connections 98