CSM Magazine

AUGUST 8, 2023

Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before. Then apply a little common sense.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

CSM Magazine

JANUARY 5, 2022

David Singer, Vice President of Product Strategy for Verint , explains why contact centers will need to stay agile to support the evolving needs of customers and employees. In 2022, it will be imperative to think strategically about customer and employee engagement strategies to align the customer experience with the employee experience.

Contact Center 52

Contact Center Competitive Advantage Employee Engagement Analytics 52

CSM Magazine

DECEMBER 23, 2023

Increased Employee Engagement Perhaps the most talked about benefit gleaned from comprehensive workplace wellness programs is an increase in measurable employee engagement. To learn more about the reasons behind these developments, here’s why workplace well-being is good for business.

Employee Engagement 52

Employee Engagement Measurement Study Report 52

CSM Magazine

MARCH 23, 2022

By consolidating our systems and reporting, we expect to achieve fast, efficient scheduling across exciting new channels like web chat while dramatically enhancing employee engagement through agent self-service. These employee engagement tools help contact centres reduce sickness rates and attrition.

Banking 59

Banking Self Service Employee Engagement Financial 59

CSM Magazine

JUNE 27, 2023

It handles the challenge of reducing costs by automating processes, decreasing churn, and improving employee engagement with negligible IT costs,” said Nancy Jamison, Senior Industry Director at Frost & Sullivan.

Training 59

Training Telecommunications Healthcare Insurance 59

CSM Magazine

JUNE 14, 2022

Fortunately, these barriers to effective cloud adoption are fast disappearing as international companies develop data centres on the African continent and AWS has recently expanded the number of AWS services deployed within the AWS Cape Town Region, such as Amazon Connect launching in Q1 2022.

Banking 59

Banking Employee Engagement Roadmap Data 59

CSM Magazine

FEBRUARY 7, 2023

Recruiting post the ‘Great Resignation’ More than three quarters of companies reported problems with recruitment in 2022, and many labelled it a ‘candidates’ market’ where jobseekers were thinking about company culture, flexi working, wellbeing practices and much more besides the traditional consideration of wages.

Policies 64

Policies Healthcare Culture Financial 64