Magellan Solutions

AUGUST 9, 2021

This is the time to plan what will set you up for success in 2022 and beyond. So how exactly can you attract quality leads for your business in 2022? . Omnichannel marketing strategy. In 2021, omnichannel marketing is not just a B2B marketing tactic. Now, don’t confuse omnichannel marketing with multi-channel marketing.

B2B 40

B2B Trends Chatbots Call Center 40

CSM Magazine

NOVEMBER 3, 2022

For an infographic that illustrates the findings from Waterfield Tech’s research further, visit [link]. Gartner ’s “2022 CEO Survey — The Year Perspectives Changed” revealed 91.5% of leading businesses invest in AI on an ongoing basis. virtual assistants such as Siri or Alexa) and respond appropriately.

Virtual Agent 52

Virtual Agent Telecommunications Contact Center Customer Experience 52

Uniphore

JANUARY 4, 2022

Infographics. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Find out at Uniphore Converse 2022 on. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. © 2022 Uniphore. U-Self Serve.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

ShepHyken

SEPTEMBER 19, 2022

Social Media Today) Rewards points, VIP privilege, Tiered programs, Omnichannel programs, Cashback – What is the best loyalty program to help grow your business? Here is an infographic. The author shares the six types of programs and then follows it with an infographic that shares a little more detail.

Loyalty Programs 65

Loyalty Programs Customer Service Infographics Chatbots 65

Uniphore

JANUARY 19, 2022

Infographics. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). The Twilight Rally Series track day is on March 10, 2022. Tuesday, February 22, 2022 6 a.m. Reserve your seat now for the Meet & Greet Briefing Dinner on February 22, 2022. Thursday, March 10, 2022 5 p.m. © 2022 Uniphore.

Infographics 26

Infographics Case Study Omni-Channel Analytics 26

SurveySensum

MAY 11, 2023

Source: Satmetrix Here is the Average NPS Score by Industry based on the Satmetrix report of 2022, collecting almost 70,000 responses across 23 different industries. As you can see from the given infographic, the average NPS score in online (retail) shopping is 41. The channels can be online, in-store, mobile apps, etc.

NPS 52

NPS Retail Net Promoter Score Effort Score 52