Identifying And Cultivating Top Talent In Your Contact Center
Playvox
FEBRUARY 13, 2024
As a contact center leader, the top agents you hire, train, and manage are the clutch players. Do the KPIs you use now to measure employee performance accurately reflect each agent’s real value? In a 2022 Salesforce study , 78% of service agents said it was difficult to balance speed and quality.
Let's personalize your content