BlueOcean

JANUARY 9, 2018

Forget AI being the future of the contact center. AI is the now of the contact center. Artificial intelligence in the contact center is one significant piece of the puzzle that is omni-channel customer service. Ultimately, however, the ROI on AI in the contact center will be a massive motivator.

Omni-Channel 191

Omni-Channel Customer Care Contact Center Case Study 191

AWS Machine Learning

NOVEMBER 18, 2022

First, there are many common use cases that you can address with a combination of AI/ML and other AWS services, such as Intelligent Document Processing, Contact Center Intelligence, and Personalization among others. AIM217-L (LVL 200) Innovate with AI/ML to transform your business. AI/ML Leadership session.

Contact Center 81

Contact Center Training Leadership Innovation 81

AWS Machine Learning

NOVEMBER 28, 2022

These AI service innovations provide vertical markets and horizontal functions with deeper, real-time insights and cost-saving efficiencies to drive transformation across industries. The top layer of AI services brings ML to business use cases such as transcribing contact center calls, processing documents, and improving healthcare outcomes.

Healthcare 87

Healthcare Contact Center Analytics Banking 87

NobelBiz

MAY 25, 2023

billion in 2022 to USD 19.7 Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.

Call Center 98

Call Center Software Data Contact Center 98

Uniphore

JANUARY 4, 2022

Case Studies. Find out at Uniphore Converse 2022 on. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. The MIT Tech Review recognized him as one of the ‘Innovators Under 35’. U-Self Serve. Emotion AI.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

ShepHyken

NOVEMBER 28, 2022

He has more than 20 years of experience as a customer service and contact center professional leading high-performing teams. BILT Incorporated) Murphy Door is the industry innovator in creative door solutions. The post 5 Top Customer Service Articles of the Week 11-28-2022 appeared first on Shep Hyken.

Customer Service 13

Customer Service Contact Center Case Study Tips 13

Magellan Solutions

MARCH 3, 2021

By 2022, the sector projection is at $250 billion. High Value Services for Contact Center and BPO: Engineering Services Outsourcing (ESO). As stated, the pandemic triggers the faster adoption of technologies and innovation. Industries always look for innovations. Data Analytics. Performance Management.

Telecommunications 52

Telecommunications Call Center Healthcare Government 52