2022 Analytics Chatbots Multi-Channel 
Lumoa
FEBRUARY 14, 2024
A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. In Hubspot’s 2022 State of Service Report, 85% of the customer service agents agreed customers are more likely to share both positive and negative experiences. Warm transfers” are a huge help in this area.
Totango
APRIL 5, 2022
Delivering your survey through multiple channels, such as your website and email list. Multi-channel delivery capability:Which media does your software allow you to deliver your survey through? Reporting: Does your NPS software include analytics and reporting tools to help you interpret your survey results?
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AWS Machine Learning
SEPTEMBER 19, 2023
Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. One of the ways to handle multi-modal data that is gaining popularity is the use of multi-modal agents.
SurveySensum
APRIL 5, 2022
10 best SurveyMonkey Alternatives & Competitors of 2022. Text and Sentiment Analytics. Analyze and identify top customer complaints and sentiments automatically using machine learning and artificial intelligence-enabled text and sentiment analytics. ? No-code Chatbots . Multiple channels to distribute surveys.
West Monroe
JANUARY 25, 2022
In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. One need only look to the continued expansion of chatbot AI solutions and endless scripted questions when trying to use phone-based customer services lines.
Gainsight
APRIL 10, 2023
Customer Expectations: Research shows certain experiences are actually more favorable via digital channels, and customers prefer to keep it that way. Self-service portals, chatbots, and other digital tools can help customers find what they need quickly and easily, reducing the need for human interaction.
SurveySensum
DECEMBER 1, 2021
15 Best NPS Tools to look for in 2022. 15 Best NPS tools of 2022. You will need dedicated NPS software with innovative survey distribution channels, specific analytic and reporting features to conduct successful NPS surveys. 15 Best NPS Tools of 2022. Introduction. What is an NPS tool? SurveySensum. Nice Satmetrix.
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