ShepHyken

JUNE 14, 2021

Our recent study/survey confirmed that to customers, this is “very important” or “important” to their decision to come back to a business. This article looks at some reason why with some technical “how to.” Personalization may not quite be table stakes for a good customer experience, but it’s a definite differentiator.

Customer Service 95

Customer Service Retail Loyalty Study 95

ShepHyken

NOVEMBER 29, 2021

(HelpSquad) The important task for businesses is to retain their customers as much as possible. And we asked some experts to share their best tips on how to gain customer loyalty. Here are five strategies that can help avoid losing loyal customers. If repeat customers are gold, loyal customers are platinum.

Customer Service 85

Customer Service Chatbots Retail B2C 85

ShepHyken

SEPTEMBER 10, 2023

” I’m intrigued by the article as it claims that one way to attract and retain these customers is through visual imagery. That’s always welcome, but an unexpected increase in business can cause customer service and CX issues if the company or brand is not prepared. Connect with Shep on LinkedIn.

Customer Service 80

Customer Service Loyalty Programs Retail Loyalty 80

ShepHyken

JANUARY 10, 2022

And even if that doesn’t describe your customers, know that their awareness for what customer service should or should not be is heightened from experiencing lower levels of service due to the pandemic, labor shortage, and higher costs. How to Start a Customer Loyalty Program for Your Small Business by Brandi Marcene.

Customer Service 75

Customer Service Loyalty Programs Loyalty Sales 75

TechSee

JUNE 16, 2022

This begins by looking at how to better engage both customers and employees through hyper-personalization, better visibility, and tools they actually want to use. Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning. Follow on LinkedIn. Michelle Duerst, VP Analyst at Gartner.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

SEPTEMBER 27, 2021

My Comment: This one may be more of a personalized marketing strategy than customer experience, but then again, customer experience and marketing go hand in hand. Find ways to promote your customers on social media. How to Create a Customer-First Environment In an Online Business World by Natalya Bucuy.

Customer Journeys 19

Customer Journeys Customer Service Social Media eBook 19

ShepHyken

OCTOBER 4, 2021

Each week I read many customer service and customer experience articles from various resources. 7 Techniques That Are Key to Customer Retention Today by John Hall. Magazine) It’s a business axiom that holding on to existing customers is more lucrative than acquiring new ones.

Customer Service 97

Customer Service Infographics Tips Customer Retention 97