Wave Goodbye to 2020: What’s in store for 2021?
CSM Magazine
DECEMBER 2, 2020
Magnus Geverts at Calabrio sums up the lessons learned and reveals his top 3 predictions for 2021. . What’s in store for 2021? Here are three predictions for 2021: 1. Agent wellbeing will take centre stage – as more contact centres continue homeworking into 2021.
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