2021 Communication First Call Resolution Technology 
Uniphore
JANUARY 21, 2022
For healthcare CX providers considering implementing conversational automation, prioritizing your goals and use cases is an essential first step. Promise fulfillment Healthcare consumers today not only demand fast, frictionless resolution to their requests; they also expect clear and timely post-call communications.
NICE inContact
OCTOBER 30, 2019
With an extensive portfolio of technology, products, and solutions, including workforce and quality management, real-time automation, interaction recording, voice of the customer, performance management, and analytics, our customers are uniquely positioned to positively impact performance.
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Magellan Solutions
AUGUST 13, 2021
Many call center companies in BPO Philippines focus on improving the skills of their agents this 2021. Unfortunately, integration of artificial intelligence in many call center companies won’t help to improve the capability of these agents. Having an advanced technology means agents will soon become more reliant on it.
ViiBE Blog
AUGUST 9, 2021
What is the key to success in a call center? Call Center , Customer experience. August 9, 2021. Metrics like customer satisfaction levels, hold times, first call resolution rates, the average speed of answer, and agent turnover rate are all important to keep track of in customer support call centers.
Stella Connect
SEPTEMBER 28, 2021
If you look at the rise of ecommerce over the last two decades , one thing remains constant: innovations in technology have allowed retailers to continuously meet the needs and expectations of consumers. trillion in 2021, according to the National Retail Federation. In 2021, an estimated 2.14 Retail sales may exceed $4.44
GlowTouch
AUGUST 20, 2021
.” In this partnership, the GlowTouch client achieved a ten-fold increase in per-contact sales, along with improvements in first-call resolution (FCR) and customer satisfaction (CSAT). For that, IAOP is thrilled to congratulate GlowTouch as a recipient of the 2021 Excellence in Strategic Partnerships Recognition.”
ViiBE Blog
FEBRUARY 28, 2022
Live chat is a digital communication tool that allows users and their website customers to communicate in real-time. None of the other communication channels allows that, including social media. No download, installations, or plugins are required thanks to WebRTC technology. What is a live chat? What is co-browsing?
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