Confirmit

JULY 29, 2020

What’s the plan with the roadmap? Often, answers won’t be available immediately (R&D people do tend to insist on having time to work on those pesky roadmaps!) Voice of the Customer Voice of the Employee Market Research Company. Are any critical pieces of your solutions going to be retired?

Roadmap 59

Roadmap Infographics Course CRM 59

Daniel Group

APRIL 5, 2023

And it takes us as an OE, and it takes the dealers to provide that customer experience. So it’s been a good roadmap of what we’re doing together. I think we all committed and we said, “Hey, this is the right thing to do” in early 2020, and then this thing called a pandemic and COVID started in March.

Interaction 98

Interaction Voice of Customer Effort Score Financial 98

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. How do I cancel?"

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. How do I cancel?"

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

Qualtrics

FEBRUARY 18, 2020

Ask any exec and they’ll tell you they want to lead their industry in customer experience. And what do you need to focus on to really deliver breakthrough experiences for your customers? Join Moira Dorsey to learn how to build your CX roadmap and plan your path to CX maturity. Customer Experience - 14:00 // Thurs, March 12.

Omni-Channel 29

Omni-Channel Government Leadership Measurement 29

Qualtrics

FEBRUARY 17, 2020

As you plan your X4 schedule, here’s a look at some of our recommended sessions to help you come away from the event inspired and full of practical tips to take your CX program to new heights in 2020. Ask any exec and they’ll tell you they want to lead their industry in customer experience. World-class thought leadership. Register Now.

Customer Experience 29

Customer Experience B2B Leadership Government 29

Qualtrics

FEBRUARY 18, 2020

Ask any exec and they’ll tell you they want to lead their industry in customer experience. And what do you need to focus on to really deliver breakthrough experiences for your customers? Join Moira Dorsey to learn how to build your CX roadmap and plan your path to CX maturity. Customer Experience - 14:00 // Thurs, March 12.

Government 29

Government Leadership Roadmap Culture 29