Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. So let’s start!

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Daniel Group

APRIL 5, 2023

And it takes us as an OE, and it takes the dealers to provide that customer experience. So it’s been a good roadmap of what we’re doing together. I think we all committed and we said, “Hey, this is the right thing to do” in early 2020, and then this thing called a pandemic and COVID started in March.

Interaction 98

Interaction Voice of Customer Effort Score Financial 98

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. So let’s start!

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160