Talkdesk

MARCH 20, 2020

What’s your customer service continuity plan? In these unprecedented times, your customers have questions and concerns. Contact centers are being flooded with calls about everything from finance to travel to healthcare, and more. Your customers need support now more than ever. Sign up by May 1, 2020. .

Contact Center 102

Contact Center Call Center Call Center Solutions Sports 102

Talkdesk

MARCH 12, 2021

Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality of service (QoS). Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018.

Call Flow 91

Call Flow Contact Center Abandon Rate Omni-Channel 91

TechSee

APRIL 3, 2018

Customer churn in the age of information is a fact of life for every business in every industry. Customers have unprecedented access to data, enabling easy comparisons of alternatives, as well as hassle-free provider changes with a simple click of a button. Customer churn formula. The price of a high customer churn rate.

Customer Retention 141

Customer Retention Technology Strategy Analytics 141

Inbenta

MAY 16, 2022

2020 saw spending drop to $1.3 With innovations such as Alexa, Siri, and more, AI chatbots are increasingly being used to perform many menial and tedious tasks that used to bog down the service industry. This has empowered telecom companies to reduce their waiting times, decrease call volume and increase customer satisfaction.

Chatbots 52

Chatbots Self Service Telecommunications Company 52

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. Customer-facing AI technologies. Biometrics.

Technology 122

Technology Customer Service Contact Center Gamification 122

TechSee

FEBRUARY 12, 2019

Human-AI interaction, for years held up as the final frontier, is now giving way to autonomous AI-powered customer self service becoming a part of our daily experience. Self-driving cars – another innovation built around AI – have captured the public imagination for many years. Crowdsourcing of Expertise for AI.

Self Service 111

Self Service Contact Center Banking Roadmap 111

TechSee

OCTOBER 31, 2018

This growth is expected to continue, with Technavio predicting that the global telecom IoT market will post an impressive CAGR of more than 42% by 2020. Artificial Intelligent applications are revolutionizing the way telecoms operate, optimize and provide service to their customers. The driver for this growth? IDC indicates that 63.5%

Industry 100

Industry Telecommunications Trends Self Service 100