2019 Multi-Channel Omni-Channel Self Service 
NICE inContact
MAY 21, 2019
In a way, self-service in the contact centre is kind of like a buffet: You need a strategy, or you might overeat or miss all the best dishes. It seems like self-service options are everywhere these days. And I know I am not the only fan of faster self-service. What’s your strategy? Many Options.
NICE inContact
OCTOBER 18, 2019
Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe, has just been released. This year, NICE inContact has been recognised as a Visionary, with the furthest overall placement for Completeness of Vision in 2019. Get your copy of Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe report here.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NICE inContact
OCTOBER 18, 2019
Gartner’s 2019 Magic Quadrant for Contact Center as a Service, North America, report has just been released. Not only that, but we’re a first-time Visionary in the 2019 Magic Quadrant for Contact Center as a Service, Western Europe—recognized with the furthest position in the Completeness of Vision dimension.
NICE inContact
OCTOBER 2, 2019
The next year should be one of substantial investment by businesses in their service channels, and that’s great news for their customers. The latest results and analysis appear in the 2019 NICE inContact Customer Experience (CX) Transformation Benchmark.
CSM Magazine
JUNE 12, 2020
As retail automation technology takes quantum leaps forward (see Figure 3), companies that provide value-driven information across multiple touchpoints will differentiate themselves from those who employ single channel or siloed environments. Omni-channels. Artificial Intelligence. trillion dollars annually 4.
NICE inContact
MAY 23, 2019
We live in an omnichannel customer service world now. This dynamic has created a scenario in which organizations have to offer many more service channels than in the past in order to address the wide spectrum of preferences and capabilities of their customer base. This is the nature of life in the digital age.
transcosmos Information Systems
OCTOBER 2, 2018
Customer service has seen leaps and bounds of upgrades in the past year, and it will continue to be an asset for most companies in retaining and gaining clients. There should never come a time when you feel complacent about the service that you’re providing them. Consider multi-language customer support.
Expert insights. Personalized for you.
136 
Let's personalize your content