Currency Alliance

JUNE 21, 2018

Some of this occurred through collaboration and technological optimisation – also anticipated. So in the context of the gongs now having been handed down, here’s a look out over loyalty marketing landscape: what makes a winning program now, and what new surprises might be in store for 2019. Technological Innovation.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

TechSee

JUNE 4, 2019

While these non-technological training styles center offer a number of benefits, they can consume a considerable portion of a call center’s resources in terms of time and cost. Gamification is an immersive, exciting experience that engages and motivates agents. Virtual private tutors. One size doesn’t fit all. Get in the game.

Call Center 117

Call Center Training Technology Gamification 117

Magellan Solutions

JULY 12, 2021

Gamification is a term that refers to the addition of major gaming features to regular activities. . The Business Process Outsourcing industry is one of the two principal ‘legs’ of the Philippine economy, generating $26 billion in 2019. At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills.

Call Center 52

Call Center Industry Contact Center Study 52

Currency Alliance

JUNE 19, 2019

The casual observer at last night’s ceremony (and the professional one alike) would have been struck by the many extraordinary, showpiece technological achievements which were made in the past year. Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

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Customer Experience Consulting Multi-Channel Leadership 132

CustomerSuccessBox

MAY 11, 2021

SalesScreen combines gamification with data visualization to keep modern sales teams motivated and engaged. Before CustomerSuccessBox, we were using CRM and spreadsheet data for our onboarding. The integration with the customer technology stack ( product telemetry, CRM, support, Billing, Analytics, etc were done).

Gamification 52

Gamification Touchpoint CRM Customer Success 52

CSM Magazine

JULY 21, 2020

Make the most of collaborative technology to create an enjoyable and informative onboarding experience. 5 Ways technology can make a difference. The only difference now is that technology can automate the gamification process, making it a great way of educating and motivating new starters, especially remotely.

Gamification 52

Gamification Handbook Social Media Video 52