TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT.

Technology 122

Technology Customer Service Contact Center Gamification 122

CSM Magazine

JUNE 27, 2019

The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. The new technology utilizes real time AI and Gamification to improve CX agent efficiency and engagement. AI is expected to have even stronger growth.

Gamification 40

Gamification Marketing Call Center Contact Center 40

Talkdesk

JULY 16, 2019

Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification.

Call Center 43

Call Center Management Average Handle Time Net Promoter Score 43

Magellan Solutions

JULY 12, 2021

Why is Call Center Outsourcing Philippines the top destination for offshore services? The Philippines is really the top call center hub in the world. Importance of Proper Call Center Work Environment. Customers are properly taken care of, and they are satisfied with the service they receive.

Call Center 52

Call Center Industry Contact Center Study 52

Calabrio

JUNE 17, 2019

In 2019, we are finally seeing this prediction come to fruition. Add Gamification. Studies have shown that implementing a gamification component to your KPI’s is a very effective way to motivate your employees to high levels of performance. Always remember: happy agents means happy customers! Start a WFM Marketplace.

Contact Center 100

Contact Center Gamification Management Call Center 100

TechSee

JUNE 4, 2019

Nowhere is that truer than in call center training – bringing new agents up to speed on products, processes and the productivity expected of them. Traditionally, contact centers have trained new agents using one-on-one coaching or classroom-style role-playing, where the focus is on imparting knowledge and customer service etiquette.

Call Center 117

Call Center Training Technology Gamification 117

Think Customers

FEBRUARY 11, 2020

And while customer support is rarely the first thing that readers associate with Dow Jones, parent company to The Wall Street Journal , Barron’s , and MarketWatch, it’s a critical part of the news and publishing firm’s success. The last 13 I’ve been in the customer service department and I like to say that I’ve never had the same day twice.

Customer Care 52

Customer Care Self Service Contact Center B2C 52