CX Journey
JANUARY 2, 2019
Image courtesy of Pixabay What was on the minds of CX professionals in 2018? It 's fun to see what was interesting for you - my audience - to read in 2018. I shared 58 blog posts (that includes a few posts from guest authors) in 2018; here are the top eight (because 18 would be way too many!) How do we show ROI?
Wootric
DECEMBER 21, 2018
These are the articles that resonated the most with our readers in 2018. It feels like a monumental task that will take ages, but here is a simple, quick step you can take to prioritize incremental improvements immediately: start gathering Customer Effort Score feedback after onboarding completion.
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Confirmit
OCTOBER 2, 2017
New or old, each program is truly driving change across the business – improving processes, increasing efficiencies and driving significant ROI. With businesses like AIG, Bupa Global, LexisNexis, and Virgin Money in there I’m sure you’ll find some inspiration to help move your own Customer Experience efforts forward.
Confirmit
OCTOBER 2, 2017
New or old, each program is truly driving change across the business – improving processes, increasing efficiencies and driving significant ROI. With businesses like AIG, Bupa Global, LexisNexis, and Virgin Money in there I’m sure you’ll find some inspiration to help move your own Customer Experience efforts forward.
CX Journey
DECEMBER 13, 2018
Image courtesy of Pixabay Today I'm pleased to share a guest post by Liliana Petrov of DoingCXRight that is based on her experience hiring CX teams. This post originally appeared on her site on November 21, 2018. The pressure to demonstrate business impact and ROI quickly makes your first hire even more important.
Confirmit
JUNE 7, 2017
There are very few CX Practitioners out there who are lucky enough to have a CEO who states (as one did to me) “ROI? As customer experience professionals we need to accept that we are not a special case in the business. Whether that’s through cost savings or revenue increases. While in some cases (only some!)
Storyminers
JULY 6, 2020
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Annette Franz.
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