2018 Customer Engagement Customer Focused Employee Engagement 
Lumoa
FEBRUARY 6, 2018
Every each of them answered the following questions: How do you see the future of customer experience? What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Is customer centricity already part of the company DNA and culture? How to overcome those challenges?
Verint
SEPTEMBER 19, 2017
In my previous blog post , I discussed the rise to prominence of employee engagement in today’s contact center industry. As a reminder, 82 percent of participants in Saddletree Research’s recent survey of end-users ranked employee engagement as a highly important component of their contact center operational strategy.
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Verint
DECEMBER 20, 2017
The Verint Systems global customer conference is an interactive event designed to help you engage with your industry colleagues, get the full benefit of your Verint solutions, and enhance customer engagement—and have some fun while you’re at it. on Monday, May 14, 2018 and concludes on Thursday, May 17 at 10 a.m.
Lumoa
OCTOBER 31, 2018
In my opinion, three things that are essential for CX include: Restoring trust – 2017 has seen more examples of organizations continuing to fail to meet basic customer expectations. In 2018, all brands across all industries are going to have to work hard to restore trust with the everyday consumer. 2018 will be the year of CX and AI.?
Verint
MAY 1, 2018
Customers from all over the world will convene for this annual event that highlights customer success, market trends, technology innovation, customer experience insights and best practices for simplifying, modernizing and automating customer engagement operations. Learn more. It’s Here—Now What?
Verint
DECEMBER 15, 2017
In 2018, the contact center industry will be all about automation. It joins robotics and other advanced automated solutions in representing the future of the industry and will radically and positively change the face of agent assessment and employee engagement in the years to come.
Verint
MARCH 27, 2018
28 - Oct 21, 2018), attendees of the Verint Engage18: Global Customer Conference won't get a chance to hear the tallest cowboy in the Big D say "Howdy folks." Want to learn more about the Verint Engage18: Global Customer Conference? Big Tex is certainly one of many legendary icons in Dallas to see! Click here.
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