Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Customer Bliss

APRIL 19, 2019

You want it now, you want it fast, you want good service, you want it with no friction,” says Fernando Machado, Global Chief Marketing Officer at Burger King, regarding the company’s transformation to improve its guest experience and meet customer needs. Establish a Framework to Connect All Facets of Your Business.

Guest Experience 135

Guest Experience Customer Experience How To Technology 135

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. But as a quick-service restaurant chain connected through millions of pieces of data and feedback, it became nearly impossible to understand exactly how the two are connected. 2018: 65.0. 2019: 68.1.

Guest Experience 40

Guest Experience Effort Score Employee Experience Feedback 40

Avaya

NOVEMBER 7, 2018

In 2018, a dose of reality as organizations work to improve communications as a critical driver of digital transformation. At a time when it’s incredibly easy to oversubscribe to communications, organizations must be careful not to connect employees to the point of counterproductivity (which is exactly where WUPHF goes wrong).

Communication 71

Communication Guest Experience Hospitality Healthcare 71

North Highland

SEPTEMBER 16, 2019

Historically, the timeshare industry has enjoyed a healthy growth curve that stretched into double-digit growth in 2018. Brands were able to target hotel guests, resort partners, or travelers who enjoyed certain types of destinations or entertainment.

Travel 45

Travel ROI CRM Entertainment 45

C Space

AUGUST 5, 2018

July 10, 2018. “Expectations can and will change; our community is essential to maintaining direct dialogue with our guests and customers to help our growth” – Guest Experience Intelligence, Travel. 5 Retailers With the Best Customer Experiences of 2018. 2) Agile 24/7 access to customers.

Retail 40

Retail Customer Centricity Study Travel 40