2018 Chief Customer Officer Customer Centricity Measurement 
Totango
SEPTEMBER 12, 2018
The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. The Customer Success Buzz at CCO. Measure Customer Health Along the Journey.
Customer Bliss
DECEMBER 14, 2018
As many of us are taking some much-needed downtime, I’m closing out the year by replaying some of my most popular episodes from 2018. Today’s episode, which many of you seemed to enjoy, features Amanda Sachs , General Manager, Customer & Partner Experience at Microsoft.
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ChurnZero
JANUARY 8, 2021
With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.
Customer Guru
DECEMBER 13, 2017
The biggest challenge is aligning the organization towards the goal of customer centricity. While companies are making their biggest investments in technology to improve customer experience, they should be prioritizing organizational re-alignment over everything else. Why should you commit to overcoming these challenges in 2018?
Solvvy
JUNE 12, 2018
Jeanne Bliss , President, Customer Bliss. This presentation will highlight a simple and timeless approach to measuring customer service interactions. Create a Customer Centric Culture. Bill Gessert , President, International Customer Service Association. Wednesday, June 20— 9:05 AM – 9:50 AM.
Totango
NOVEMBER 12, 2018
Moderated by Jamie Bertasi, Chief Operations Officer (COO) and Chief Customer Officer (CCO) at Totango, the panelist consisted of a well-rounded group of CS leaders and executives bringing to the table their own unique perspectives on the state of CS today. Creating Customer Centricity Within the Organization.
Storyminers
JULY 6, 2020
Arie’s Customer Lifecycle Management work is focused on developing Customer Strategy and Improving the performance of: Customer Acquisition, Customer Onboarding, Customer Development, Customer Loyalty, and Customer Winback processes. Temkin Group was acquired by Qualtrics in October, 2018.
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