Experience Matters

JANUARY 8, 2018

We just published a Temkin Group report, Lessons in CX Excellence, 2018. This report has rich insights about both B2B and B2C customer experience. The post Report: Lessons in CX Excellence, 2018 appeared first on Customer Experience Matters®. This report: Highlights specific examples of Read More.

Report 145

Report B2C B2B Groups 145

ChurnZero

SEPTEMBER 14, 2018

Check out our top ten Customer Success takeaways from INBOUND 2018. Jonathan Hsu (@jhsu98) September 5, 2018. Sarah Goodall (@SarahGoodall) September 5, 2018. Thomas Buddendick (@T_Buddendick) September 5, 2018. Jessika Phillips #RelationshipMarketing (@jessikaphillips) September 5, 2018. 5x as likely to forgive.

Customer Success 66

Customer Success Customer Retention Conference B2B 66

ijgolding

MARCH 20, 2018

Then I began focussing more on the experience aspects of customer management and change: how do you translate your brand values into practice, how do you design the right value propositions marrying/matching product values to customer needs? I see this more in B2B. Not much seems to reach the frontline.

Customer Journeys 152

Customer Journeys Culture Customer Centricity Contact Center 152

ChurnZero

SEPTEMBER 7, 2018

As we’ve mentioned before – Customer Success Manager is the third most promising job for 2018 according to LinkedIn. Tuesday, September 25, 2018. Over the past several years, B2B SaaS companies have made a wave of investments in growing Customer Success functions. Applications are welcome! Upcoming Webinar.

Customer Success 45

Customer Success Management NPS Tips 45

ProProfs Chat

JANUARY 30, 2020

Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. And we all know, what goes online, reaches everyone and hampers the brand image as well. Companies that successfully engage their B2B customers reported 63% lower customer attrition. In 2018, 46.5

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

ChurnZero

AUGUST 24, 2018

Follow ChurnZero on Twitter before August 29th, 2018 and you will be entered for a chance to win a $50 Amazon gift card. Winner will be notified on August 31st, 2018. Tuesday, September 25, 2018. Over the past several years, B2B SaaS companies have made a wave of investments in growing Customer Success functions.

Customer Success 61

Customer Success NPS Customer Retention Financial 61

ChurnZero

AUGUST 31, 2018

Tuesday, September 25, 2018. Over the past several years, B2B SaaS companies have made a wave of investments in growing Customer Success functions. Low ChurnScore + Renewal – If a renewal is coming up within the next 90 days and their ChurnScore is below X – it is a great opportunity to reach out and secure an early renewal.

Net Promoter Score 45

Net Promoter Score Effort Score Customer Success Training 45