2017 Customer Service Innovation Virtual Agent 
TechSee
MARCH 13, 2018
Artificial Intelligence was the talk of 2017. The customer service industry, in particular, pinned high hopes on AI, expecting that upon its introduction to the market, smart machines would truly transform the customer experience. Virtual Agents.
Provide Support
JANUARY 10, 2018
How many changes will 2018 bring about for those in customer service? What innovations and technologies will be transforming the world and shaping its future? Are chatbots and virtual agents likely to replace humans any time soon? © 2003 - 2017 Provide Support LLC. Read more.
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VDS
SEPTEMBER 17, 2020
As companies scrambled to drive efficiencies and cut costs, they adopted new ways to improve the experience for both the employee and the customer. There are many innovative ways to improve the experience for both your employees and customers. Intelligent Virtual Agent (IVA).
CSM Magazine
FEBRUARY 28, 2020
The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.
BlueOcean
JANUARY 9, 2018
IBM reports that by 2020 – that’s just two years away – 85% of all customer service interactions will occur without a human agent. Instead, in addition to self-serve customer service , the majority of interactions will be driven by AI technology. What Does AI Customer Service Look Like?
CSM Magazine
FEBRUARY 28, 2020
The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.
CSM Magazine
FEBRUARY 25, 2020
The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence in combination with its existing solution from the contact center supplier Puzzel. In the summer of 2017, If switched to a cloud contact center in the Nordics with the help of Puzzel. Virtual agents are quickly gaining in importance.
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