ShepHyken

DECEMBER 8, 2017

This week we feature an article by Mansi Bhatia who looks at ways organizations can transform contact centers into a customer engagement center. I like the idea of a customer engagement center. – Shep Hyken. Customer service has the power to make or break a company. Contact Customers on their Preferred Channel.

Contact Center 45

Contact Center Customer Engagement Engagement Customer Service 45

Verint

MAY 1, 2018

Today Verint announces a line-up of conferences and digital events taking place in May that focus on digital and omnichannel customer service, GDPR compliance, automation and artificial intelligence, as well as the upcoming Engage TM global customer conference. CRMXchange Roundtable: Digital Customer Service—IVR, Chat, SMS and VA.

Self Service 22

Self Service Customer Engagement Engagement Omni-Channel 22

Verint

NOVEMBER 16, 2017

Leading enterprises recognize that the effective adoption and implementation of automation and artificial intelligence (AI) solutions within their customer engagement operations can be game-changing for the enterprise, potentially yielding higher revenue, lower operating costs and greater customer satisfaction.

Customer Engagement 32

Customer Engagement Engagement Strategy Wireless 32

Bold360

MARCH 2, 2017

A survey of 97,000 customers showed that the most impactful way that businesses could improve is by making their customer’s lives easier. The goal should be improving on the status quo for an effective yet simple customer experience. Customers can also pay from the mirror, and have the items delivered to their homes.

Self Service 40

Self Service Technology Chatbots Retail 40

Bold360

MARCH 2, 2017

A survey of 97,000 customers showed that the most impactful way that businesses could improve is by making their customer’s lives easier. The goal should be improving on the status quo for an effective yet simple customer experience. Customers can also pay from the mirror, and have the items delivered to their homes.

Self Service 40

Self Service Technology Chatbots Retail 40

Bold360

AUGUST 24, 2017

If you’re looking to improve your customer experience in 2017, you’re not alone. In fact, in the 2017 Digital Trends Survey, completed by Adobe and eConsultancy, CX ranked as the highest priority for 63% of marketers. Delighting Customers and Empowering Employees. Firstly, they focus on delighting their customers.

Self Service 68

Self Service Customer Service Customer Experience Social Media 68

ProProfs Chat

JUNE 14, 2019

Do you know how to keep your customers satisfied? Customer service is a high-stakes game. Every company is competing for the same customers, and customer satisfaction is one of the main differentiators between success and failure. For this reason, customer experience has become the key to business success.

Self Service 90

Self Service Customer Service Social Media Poor Customer Service 90

CSM Magazine

JUNE 12, 2020

Emergent technologies have forever changed traditional customer service support. Lampton look at the state of customer service in the digital age. Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

NobelBiz

FEBRUARY 21, 2023

While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses. This reduces call volume spikes and substantially increases customer satisfaction!

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

NobelBiz

FEBRUARY 15, 2023

While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses. This reduces call volume spikes and substantially increases customer satisfaction!

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

Solvvy

JULY 5, 2018

In a single quarter in 2017, the company added more than 4,000 new customers. Most software companies would be lucky to add that many new customer in an entire year. Despite enormous growth, the company hired fewer than 100 new employees in all of 2017. Automating customer engagement. Automating customer service.

Self Service 48

Self Service Company Virtual Agent Software 48

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. A Friction-less Experience Will Be Mandatory. That is why reducing customer effort was voted the number one priority for contact centers in 2018.

Customer Service 102

Customer Service Social Media Chatbots Knowledge Base 102