2016 Loyalty Multi-Channel Self Service 
Kayako
JANUARY 5, 2017
“In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. Customers expect top-notch service, with no patience or loyalty for companies that don’t provide it. They can easily search for a better alternative to your product or service.
Forcivity Salesforce
APRIL 1, 2022
The customer experience is evolving and financial services providers need to change alongside those expectations. Otherwise, they will lose customer loyalty and slowly fade into the background. Today’s tech-savvy digitally nomadic customers want access to their financial services from wherever they are.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ijgolding
MARCH 22, 2017
The customer has always been at the heart of every business, be it a street vendor selling hot dogs or a multi-national firm selling a wide range of products. Multi-national food & beverage corporations like The Coca-Cola Co. and Pepsi Co. or Consumer companies like Unilever and P&G can be quoted as perfect examples.
Kustomer
JUNE 27, 2022
A new era in customer service has arrived. The transformed landscape requires engagement like never previously seen, and customer service software is here to help. In this particular digital age, the ability to offer the same level of service, across any channel, is paramount to long-term brand success.
Kayako
DECEMBER 31, 2015
A lot of posts have centered around studying the very metrics that you should consider in building your self-service tools, and studying the metrics of how you use your helpdesk. Come back soon for our prediction on 2016, or sign up for the blog and we’ll send it straight to your inbox. The best of self-service.
Currency Alliance
DECEMBER 20, 2022
Until a few years ago, brands would have reacted to an uncertain economy by cutting services that deliver customer value. Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run. embedding loyalty mechanics across the business.
Magellan Solutions
AUGUST 16, 2021
Following Google’s announcement that its ads would generate over 30 billion calls last 2016, many declared that “call commerce” is still very much alive. We make other channels accessible and convenient. In short, every effort should be made to spread the customer volume over multiple channels.
Expert insights. Personalized for you.
95 
Let's personalize your content