Lumoa

AUGUST 23, 2021

Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers. How to elevate Customer Experience post-covid In a recent survey by Bain and Co. People want to feel more connected.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

Blake Morgan

MAY 17, 2023

Companies winning in customer experience are led by people obsessed with the customer experience and putting customers first in everything they do. These leaders set the tone with their words and actions to make customers central to every business decision. Learn more about the survey and share your opinion here.

Customer Focused 59

Customer Focused Leadership Effort Score Customer Centricity 59

CX Journey

MAY 17, 2017

Image courtesy of Pixabay I originally wrote today's post for Clicktools; it appeared on their blog on July 26, 2016. Last month, I wrote about 20 tips to design better customer surveys. That post ought to be helpful whether you're designing a new survey or redesigning existing surveys.

Survey 159

Survey Feedback Social Media Roadmap 159

Storyminers

JULY 7, 2020

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. 2017 won’t be a year of ‘one thing changes one time’. 1 Deepen your customer profile.

Contact Center 147

Contact Center Customer Expectations Management Wireless 147

Storyminers

JANUARY 24, 2017

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. 2017 won’t be a year of “one thing changes one time.” Know more of them by name.

Contact Center 133

Contact Center Omni-Channel Brands Hospitality 133

Storyminers

JANUARY 24, 2017

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. 2017 won’t be a year of “one thing changes one time.” Know more of them by name.

Contact Center 50

Contact Center Omni-Channel Brands Hospitality 50

Magellan Solutions

JULY 28, 2021

Recalibrate your understanding of your target consumer because some of what you’ve always known about your customers changed. Because of changes in consumer behavior, retailers may need to adjust their sales and marketing channel mix. in the period of 2014 to 2016. You’ll need to rethink the following: Product assortment.

Omni-Channel 52

Omni-Channel Ecommerce Multi-Channel Retail 52