2016, Customer Change, Roadmap and Survey - Customer Experience Update

Accelerating the Customer Experience post-COVID

Lumoa

AUGUST 23, 2021

Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers. How to elevate Customer Experience post-covid In a recent survey by Bain and Co. People want to feel more connected.

Customer Experience

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How Do You Know When It's Time to Redesign Your VoC Program?

CX Journey

MAY 17, 2017

Image courtesy of Pixabay I originally wrote today's post for Clicktools; it appeared on their blog on July 26, 2016. Last month, I wrote about 20 tips to design better customer surveys. That post ought to be helpful whether you're designing a new survey or redesigning existing surveys.

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Customer Experience Update

Accelerating the Customer Experience post-COVID

How Do You Know When It's Time to Redesign Your VoC Program?

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