2016 Customer Change Survey User Experience 
Lumoa
AUGUST 23, 2021
Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers. How to elevate Customer Experience post-covid In a recent survey by Bain and Co. People want to feel more connected.
Magellan Solutions
JULY 28, 2021
Recalibrate your understanding of your target consumer because some of what you’ve always known about your customers changed. Because of changes in consumer behavior, retailers may need to adjust their sales and marketing channel mix. Modified in-store shopping experiences. in the period of 2014 to 2016.
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