2016 Contact Center Customer Expectations Omni-Channel 
Storyminers
JANUARY 24, 2017
Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. 2017 will be a year defined by how well companies continue to adapt to customer expectations—like the ability to get good service at any time of the day, via any device. Here’s what we learned.
Joe Rawlinson
JUNE 1, 2016
As Internet speeds increase and technology becomes more sophisticated, customer expectations of companies’ online performances have also risen. corporate executives said their customers’ service expectations were higher than three years ago, while 35 percent said they were much higher. billion in 2016.
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Comm100
JANUARY 14, 2016
In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone. As we enter 2016, it appears that this consumer behavior trend will continue through 2016 and beyond. The use of mobile devices has been growing rapidly for several years now.
BlueOcean
FEBRUARY 14, 2018
And asking who really owned the channel anyway – was it marketing? Or was it customer service? We’ve come a long way since then with social having earned its rightful place in the channel choice of both customers and contact center service providers. Expectations for Social Customer Support Are Maturing.
Storyminers
JANUARY 24, 2017
Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. 2017 will be a year defined by how well companies continue to adapt to customer expectations—like the ability to get good service at any time of the day, via any device. Here’s what we learned.
Talkdesk
FEBRUARY 4, 2021
Meeting these expectations requires a comprehensive view of the customer and being accessible on their preferred channel at any time. stars, Talkdesk for Salesforce is a leading contact center application on Salesforce AppExchange , which offers thousands of solutions that address every business challenge.
Talkdesk
JANUARY 19, 2017
These advances increase what customer experience teams can do, but that also comes with a rising level of customers expectations. Not too long ago, customers handled all of their communication with companies via the phone: bookings, support, payment, etc. Multichannel vs. omnichannel. Artificial Intelligence.
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