2016 Call Center Contact Center Tips 
NICE inContact
DECEMBER 14, 2016
Some of us have a hard time adjusting to a change in laundry detergent (you want me to switch from Tide to Gain?!) , so it is only natural that we and our agents sometimes have difficulty accepting and adapting to changes in our contact centers. Studies have concluded that 70% of change initiatives fail for a wide variety of reasons.
TechSee
APRIL 10, 2018
Gartner reports that the worldwide customer management BPO market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). The 2016 Global Outsourcing Survey by Deloitte revealed that clients now expect enhanced and specialized services from outsourced consultants. Capturing the opportunity.
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Call Experts
NOVEMBER 20, 2019
For reference, this count is almost 10 million higher than what we saw in 2016. With this steady growth and increase in demand, contact centers are a vital partner to support the holiday rush. . . With this steady growth and increase in demand, contact centers are a vital partner to support the holiday rush. . .
Call Experts
NOVEMBER 20, 2019
For reference, this count is almost 10 million higher than what we saw in 2016. With this steady growth and increase in demand, contact centers are a vital partner to support the holiday rush. . . With this steady growth and increase in demand, contact centers are a vital partner to support the holiday rush. . .
Myra Golden
JUNE 2, 2016
August 10, 2016 1:00pm ET – 2:00pm ET. A tip discussed in this training is “Acknowledging customer Anger” See Myra discuss this tip below in this 2-part video. Contact centers experiencing a high rate of call escalations due to employees’ inability to handle difficult customers. Register Now.
Myra Golden
JUNE 2, 2016
August 10, 2016 1:00pm ET – 2:00pm ET. A tip discussed in this training is “Acknowledging customer Anger” See Myra discuss this tip below. Contact centers experiencing a high rate of call escalations due to employees’ inability to handle difficult customers. August 10, 2016 1:00pm ET – 2:00pm ET.
Stella Connect
MAY 4, 2017
This year’s ICMI Contact Center Expo & Conference in Orlando (May 22-25) promises to be quite an event. These are the topics we feel are particularly important for contact center leaders to focus on in their efforts to build world-class service organizations and stronger brands. Bancorp Fund Services contact center.
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