TechSee

JANUARY 29, 2019

In recent years, a wide range of AI technologies have been successfully integrated into the CRM domain, from sales and marketing to customer support and retention. Computer vision is relevant across the entire customer journey, including sales and commerce, marketing and customer service. Rise of Computer Vision.

CRM 164

CRM Self Service Effort Score e-support 164

Experience Investigators by 360Connext

JANUARY 30, 2015

Workers are trained, clearly, on how to do this. Mariano’s leadership clearly understands the experience for the customer goes way beyond putting the lid on the soup. Microinteractions are the small moments that impact the customer experience. It''s Your Fault, Customer: Microinteraction of the Month - May.

Customer Service 110

Customer Service e-support Social Media Leadership 110

Natalie Petouhof

FEBRUARY 28, 2016

Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights.

Innovation 40

Innovation Gamification Management Comparison 40

BirdEye

OCTOBER 5, 2023

How to measure brand perception? How do you create a strong brand perception? How does your brand positioning increase with a good brand perception? How does a negative brand perception impact your reputation? Understanding how the target audience sees your brand gives you the power to shape that perception.

Examples 62

Examples Measurement Brands How To 62

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Aimee Lucas.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Aimee Lucas.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132