Experience Matters

APRIL 7, 2015

Today we announced the results of the 2015 Temkin Group CX Vendor Excellence Awards. In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. This year’s crop of candidates was quite competitive. Clarabridge. NICE Systems.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

BirdEye

OCTOBER 5, 2023

Positive brand perception provides several benefits, such as creating brand advocates, providing a competitive advantage, allowing premium pricing , attracting good talent, etc. They analyze responses to understand customer sentiments and areas for improvement. A positive image adds to your brand equity.

Examples 62

Examples Measurement Brands How To 62

ClearAction

OCTOBER 25, 2018

Marketers put the long-term interest of the customer above the short-term company conversion goals. Marketers put themselves in the customers’ shoes to serve customers better, thus building a long-term, sustainable competitive advantage.” Marketing and innovation produce results; all the rest are costs.

Customer Centricity 59

Customer Centricity Marketing Customer Journeys Study 59

CX University

MARCH 6, 2018

The US Department of Education recorded an average graduation rate of 59% for the years 2009-2015. And even when I told all my colleagues in the more competitive schools about what we did, guess what, they were never able to pass anything like that third mandate through their systems. We would hold their hands. This is great!

Effort Score 55

Effort Score Policies Competitive Advantage Course 55

Feedbackly

SEPTEMBER 26, 2018

Customer experience is a term that has been added to the public lexicon steadily over the past 15 years, and is more quickly becoming a staple for new and established companies looking for ways to gain a competitive advantage in their respective markets. You want to make your customers happy AND engaged.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56