Customer Bliss

MAY 4, 2017

In this role, she leads the efforts on building out the customer experience (CX) strategy, the roadmap for driving CX improvements in all six CX disciplines and she is responsible for the centralized CX programs such as the Net Promoter Score customer listening program and the journey mapping center of excellence.

Leadership 160

Leadership Customer Experience Customer Journeys Net Promoter Score 160

CSM Practice

FEBRUARY 24, 2020

As a business leader , you can use these customer success team performance metrics to measure the ROI of the customer success team. 6. Net Promoter Score (NPS). Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others.

Metrics 52

Metrics Customer Success Net Promoter Score Effort Score 52

CSM Practice

FEBRUARY 24, 2020

As a business leader , you can use these customer success team performance metrics to measure the ROI of the customer success team. 6. Net Promoter Score (NPS). Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others.

Metrics 52

Metrics Customer Success Net Promoter Score Effort Score 52

ChurnZero

OCTOBER 30, 2020

Customer Success drives a double benefit in the ROI.”. This builds a bit on the stats Nick shared – that net retention is such a driver of valuation – but I think you can even predict net retention by satisfaction.”. I would argue that’s actually the leading indicator of variables like net retention.

Customer Success 93

Customer Success Net Promoter Score Effort Score NPS 93

Experience Matters

DECEMBER 31, 2014

Here are the 20 posts that were read by the most people in 2014 (in alphabetical order). 14 Customer Experience Trends for 2014 (The Year of Empathy). 2014 Temkin Experience Ratings. 9 Recommendations For Net Promoter Score (NPS) (2011). Net Promoter Score and Market Share For 60 Tech Vendors (2012).

Net Promoter Score 254

Net Promoter Score Customer Journeys Infographics Customer Experience 254

SurveySparrow

SEPTEMBER 21, 2020

And in this blog, we’ll discuss how online surveys increase ROI. And, what’s more rewarding is the fact that online surveys can increase your business ROI like never before. By the end of the article you’ll learn how to gain lifetime leads with high ROI, that too without investing huge sums of money or time.

ROI 45

ROI Survey Return on Investment Social Media 45

Retently

AUGUST 22, 2018

In this article, we explore how Net Promoter Score® and data analytics can be used to dig deeper into customer issues and deliver better experiences. The 2014 US Consumer Airlines study. Measure Your Net Promoter Score. Retently makes it easy to measure the NPS score of your brand.

Airlines 83

Airlines Customer Satisfaction NPS Net Promoter Score 83

Experience Matters

DECEMBER 31, 2015

Report: Net Promoter Score Benchmark Study, 2015. 9 Recommendations For Net Promoter Score (NPS). Report: ROI of Customer Experience, 2014 (see updated 2015 version ). 10 Customer Experience Factoids from 2014 (Infographic). Report: 2015 Temkin Experience Ratings.

Net Promoter Score 120

Net Promoter Score Customer Journeys Infographics Effort Score 120

Experience Matters

APRIL 7, 2015

For close to 20 years, we have focused on delivering innovative, reliable technology (with 100 percent uptime in 2014), building outstanding client relationships, and creating a community to share knowledge with industry thought leaders. Additionally, 43 industry leading organizations earned 2014 Confirmit ACE Awards.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

SurveySensum

JULY 14, 2020

He founded Heart of the Customer in 2014 to help companies of all sizes increase customer engagement. As Head of Global NPS he set up best-in-class Net Promoter Score (NPS) programs throughout Europe and Asia. It focuses on using Net Promoter Score ® (NPS) to transform business in the digital era in 2017.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132