Help Scout
APRIL 29, 2021
Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. Your culture is the set of beliefs held by your employees about your company: who and what it is for, what it values, and how they act in response to those beliefs.
Comm100
JANUARY 14, 2016
In order to stay on top as an industry-leader, it is more important than ever that businesses recognize upcoming consumer service trends, and understand how to update their customer service strategies accordingly. In fact, customers will demand it. Free Download] How to Create a Dynamic Live Chat Strategy.
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ShepHyken
MARCH 15, 2019
This week we feature an article by Tom Buiocchi who writes about the importance of the “behind the scenes” work facilities managers do in order to enhance the customer experience. When you think about how to provide excellent customer service, chances are facilities management might not be the first thing that comes to mind.
Joe Rawlinson
JULY 8, 2015
And for retailers, this means understanding more about how to engage with this demographic and working out what they require from a shopping experience. You must be consistent when engaging with customers on social media and work on maintaining relationships as well as building new ones. Clear path to purchase. Who’s already doing it?
Comm100
OCTOBER 11, 2017
This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Companies with a jointly-owned social media customer service strategy enjoy the following benefits: First Contact Resolution.
Vonage
JULY 29, 2015
They won’t depend on your managerial presence to remind them how to act. How to get started today. Although there is a lot of detail and personalization involved in the work I do to help each corporate client build its own customer-centric culture, my instructions can, for the most part, be whittled down to the following six items.
ProProfs Chat
JANUARY 30, 2020
Consumers’ trust in retailers and manufacturers has declined by more than half since 2014. With the customer trust level going down at this rate, it will become all the more essential for a business to interact with its customers actively. Engaging regularly with customers is great. Source: Deloitte ) Tweet this.
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