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How businesses in Australia are losing $11bn a year due to poor customer service – a 38% increase from 2014 (INFOGRAPHIC)

Vonage

Research unveiled this week from NewVoiceMedia reveals that $11 billion is lost by businesses in Australia each year following a bad customer experience – an increase of 38 percent and $3 billion from 2014. When things go wrong, how should you make it up to your customers? 4 tips to make multiple channels work for your business.

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How to Justify a CX Program to Your CEO

Lumoa

In 2014, Peter Kriss of the Harvard Business Review reported that happy customers spend up to 140% more than those who had a negative experience. Find out more about how Lumoa can give your organization the insights it needs to determine the most important customer experience metrics and how to act on them.

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Customer service week 2014

Very Best Service

Customer service week is taking place from 6th October 2014 until 10th October 2014. Once again, we list below some of the initiatices we have come across, mainly via Twitter.

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How to Distribute Surveys to Get Quality Responses

GetFeedback

You can set up some powerful transactional survey workflows, by using GetFeedback and Salesforce ( you can see the full “how to” here ). ComScore reported that as of 2014, more people are browsing on mobile devices than on desktop computers, so be sure your survey accommodates both types of users. Embed surveys in blog posts.

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Choose to Chat: How to Improve Healthcare Through Conversations with Patients

Customer Bliss

A 2017 Minnesota Department of Health report review of tests, ordered by physicians in the state in 2014, validates the need for such conversations. The post Choose to Chat: How to Improve Healthcare Through Conversations with Patients appeared first on Customer Bliss. Its results showed that $54.9

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How to Get the Most from Social Media

InMoment XI

In last week’s blog, I shared results of the 2014 Voice of the Customer Challenges and Practices Survey recently conducted by Maritz Research. I focused on a rather interesting finding that having an effective method of monitoring social media—in and of itself—is not strongly related to VoC program success, at least not when the measure.

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How to Get the Most from Social Media

InMoment XI

In last week’s blog, I shared results of the 2014 Voice of the Customer Challenges and Practices Survey recently conducted by Maritz Research. I focused on a rather interesting finding that having an effective method of monitoring social media—in and of itself—is not strongly related to VoC program success, at least not when the measure.