How businesses in Australia are losing $11bn a year due to poor customer service – a 38% increase from 2014 (INFOGRAPHIC)
Vonage
MAY 25, 2016
Research unveiled this week from NewVoiceMedia reveals that $11 billion is lost by businesses in Australia each year following a bad customer experience – an increase of 38 percent and $3 billion from 2014. When things go wrong, how should you make it up to your customers? 4 tips to make multiple channels work for your business.
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