2014 Chief Customer Officer Connections Management 
Customer Bliss
APRIL 26, 2016
In this episode, I speak with Margie Dillon, the EVP and Chief Customer Officer for Liberty Mutual , about her unusual path from Chief Financial Officer to Chief Customer Officer. Connect With Margie. At 3:22, a discussion about organizational alignment for customer growth begins.
Gainsight
MARCH 1, 2024
From leveraging emerging technologies to fostering deeper connections, these trailblazers illuminate the path ahead, guiding us towards a future where customer success is not just a strategy but a transformative force driving efficient growth and customer delight. What’s changed: How widespread CS has become.
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Experience Investigators by 360Connext
JANUARY 7, 2015
As more companies enlist the titles of Chief Customer Officer and Chief Digital Officer, the convergence becomes ever more interesting. One of the most challenging aspects of customer experience is setting boundaries around duties within organizations. Then came the CTO and the CMO. So where is the line?
Comm100
MARCH 8, 2017
We have compiled the following list of customer service experts so that you don’t have to. By connecting on Twitter with the experts listed below, you will ensure that you’re getting your daily dose of tools, tips, and advice on customer service from the experts who have been there, done that, and have plenty to say on the matter.
Help Scout
APRIL 29, 2021
Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. Strategies for building a customer service culture. Talk about customers: Help the rest of your company be exposed to real customers, too.
Horizon CX
DECEMBER 31, 2018
The onus is upon the CX practitioner to help educate corporate decision-makers and connect the dots for them without coming across as a hard-sell. Change management plays a critical role in the CX ecosystem and change is not readily assimilated nor easily digested within many organizations.
Customer Bliss
MAY 17, 2016
THE WORLD’S LARGEST CUSTOMER EXPERIENCE EVENT IS BACK. Mark is the General Manager of Audi Experience at Audi of America. He is responsible for defining, developing, launching and implementing the entire Audi customer sales and service journey. You can connect with Mark on LinkedIn here. About Mark. Case Study.
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