Beyond Philosophy

SEPTEMBER 26, 2014

Recent research connecting losses in the World Cup and a corresponding drop in the stock market of the losing team’s home country would indicate otherwise. Alex Edmans, from the London School of Business, looked at real-time data this past June during the 2014 World Cup in Brazil. However, what we know is that isn’t the case.

Sports 130

Sports CEM Consulting Consumers 130

Beyond Philosophy

OCTOBER 24, 2014

1 Attraction ” on Thursday, October 30th, 2014. 1 Attraction” on Thursday, October 30th, 2014. To read more from Colin on LinkedIn, connect with him by clicking the follow button above or below. I couldn’t agree more. We hope to see you at our webinar, “How to Become TripAdvisor’s No.1 3 Steps to Becoming #1 on Trip Advisor.

ROI 74

ROI Net Promoter Score CEM Conference 74

Beyond Philosophy

FEBRUARY 2, 2015

In both cases, the song and the resulting connection is likely to keep positive emotions associated with the brand name. 16 December 2014. < 16 December 2014. < Branding with Music Creates a Memory…Just Hope it’s a Good One. Apple and Coke have chosen good songs to create the memory with their Customers. < [link].

Tools 60

Tools Marketing CEM eBook 60

Beyond Philosophy

OCTOBER 3, 2014

We would call this the Subconscious and Psychological Experience, two important factors in Consumer Psychology. “And 1 UK Attraction ” on Thursday, October 30th 2014. To read more from Colin on LinkedIn, connect with him by clicking here. And you know, it seems to work,” he said, chuckling. I am sure you’ll have a great time!

Leadership 154

Leadership CEM Sports Hotels 154

ENGAGE.cx

JULY 9, 2015

The constantly evolving customer experience technology landscape has empowered brick-and-mortar retailers to rethink traditional business models, thus creating new opportunities to capitalize on consumer desire for experience and make in-store visits more human and personalized. And, of course, there is the prominence and influence of social.

Customer Experience 40

Customer Experience Hotels Ecommerce Retail 40

ENGAGE.cx

JULY 9, 2015

The constantly evolving technology landscape has empowered brick-and-mortar retailers to rethink traditional business models, thus creating new opportunities to capitalize on consumer desire for experience and make in-store visits more human and personalized. Retailers must find ways to bridge the gap between offline and digital channels.

Customer Experience 40

Customer Experience Hotels Ecommerce Retail 40

Experience Matters

APRIL 7, 2015

Clarabridge connects to all sources of customer feedback, including ratings and reviews , chat , both Clarabridge-generated and third-party surveys , blogs and forums , emails , call centers , social media , and voice recordings. Additionally, 43 industry leading organizations earned 2014 Confirmit ACE Awards.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120