Responsetek

MAY 3, 2018

Wells Fargo is the perfect example of a company that applies customer experience data to improve their overall user experience. From 2013, all of their 12,000+ ATMs featured personalised interfaces based on customer preferences. Collect real-time feedback from all your customer channels.

Omni-Channel 40

Omni-Channel CEM Loyalty Programs Roadmap 40

Lumoa

SEPTEMBER 16, 2022

In a recent study , at least 49% of consumers are now saying that they are willing to talk about their positive experiences on social media compared to the 30% of those who will post something negative. A significant change since 2013 when it is the other way around. How good is your score?

Net Promoter Score 208

Net Promoter Score NPS Effort Score Comparison 208

Beyond Philosophy

SEPTEMBER 11, 2014

Each year, we do a Global Leader Survey of top executives in Customer Experience Management. If you enjoyed this post, you might be interested in the following blogs: Didn’t Believe Amazon Was Customer Centric Before? Blogs Employee Experience' That is to say, Amazon has it—and Bank of America doesn’t.

Banking 138

Banking Culture Employee Engagement CEM 138

Beyond Philosophy

NOVEMBER 4, 2014

16 July 2013. “The Simple Way to Minimize Buyer’s Remorse.” www.neurosciencemarketing.com. 19 August 2014. < < [link] > “Does Music Influence Your Wine Buying?” www.winepleasures.com. 29 July 2011. 19 August 2014. < < [link].

CEM 113

CEM Conference Customer Centricity Consumers 113

Beyond Philosophy

JANUARY 26, 2015

Immediate notification that includes next steps for Customers is the standard protocol for Customer-centric companies in the event of a data breach. Target , who suffered the data breach in 2013, knows the importance of this immediate and comprehensive action.

Customer Centricity 60

Customer Centricity CEM eBook Government 60

Beyond Philosophy

FEBRUARY 3, 2015

25 March 2013. Sources: Aagaard, Michael. “10 10 Call-to-Action Case Studies with Takeaways & Examples from Real Button Tests.” Contentverve.com. 4 September 2014. < < [link] > The post Subconscious Clues That Call People to Action appeared first on Beyond Philosophy.

CEM 60

CEM Retail Consulting Conference 60

ClearAction

JANUARY 14, 2015

State of Business-to-Business Customer Experience Management. How relevant are the trendiest customer experience management (CXM) practices in business-to-business (B2B) companies? Trendy Customer Experience Management. Need for a Customer Experience Management Strategy Model.

Customer Experience Management 48

Customer Experience Management Customer Experience Management B2B 48