SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Shane Goldberg has 20 of experience across customer experience, business improvement, sales operations, and product management. LinkedIn: [link]. Website : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CSM Magazine

JUNE 12, 2020

Emergent technologies have forever changed traditional customer service support. Omni-channels, chatbots, artificial intelligence, and e-commerce represent new cornerstone technologies to achieve that goal. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

SmartKarrot

FEBRUARY 7, 2022

This SaaS Company provides a dedicated solution for call centers and also for support and sales teams. About: ContentSquare , founded in 2012, is one of the leading SaaS companies based in Paris, France. It provides mobile and web solutions to e-commerce sites for optimizing their customer experience. ContentSquare.

Company 10

Company e-support Insurance Fashion 10

SmartKarrot

JANUARY 20, 2022

Sequel’s solutions are supported by cutting-edge predictive analytics that aid users in rating, claims, underwriting, catastrophe and weather risk, and global risks. It helps hotels improve direct sales by eliminating the interference of hotel booking aggregators who take a cut as affiliate fees. Checkout.com was founded in 2012.

Company 10

Company Hotels Software Social Media 10

Wired and Dangerous

MAY 25, 2021

The new ICA is designed to enhance the ICO’s role as a forum for intergovernmental consultations, to increase its contributions to meaningful market information and market transparency, and to ensure that the organization plays a unique role in developing innovative and effective capacity building in the coffee sector.

Insurance 91

Insurance Policies e-support Government 91

Bold360

NOVEMBER 21, 2016

Dubbed “The Year of the Customer” by thought leaders and analysts back in Q1, 2016 is the year in which businesses are learning valuable lessons about the importance of placing the customer at the center of marketing, onboarding, and ongoing customer support processes. If they are late, they cannot participate in the experience.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

SmartKarrot

JANUARY 28, 2022

The SaaS platform offers several innovative features, including continuous threat monitoring, network segmentation, continuous vulnerability detection, and security posture assessment. Gong is a call monitoring solution that helps internal sales teams understand and design functioning strategies. Founded in: 2012. monday.com.

Company 10

Company Financial e-support Innovation 10