Stella Connect

JANUARY 9, 2018

Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. Immediate, Personalized Service Recovery.

Customer Service Training 41

Customer Service Training Training Customer Service Management 41

Ann Michaels and Associates

OCTOBER 28, 2018

Customer service training is one of the smartest investments a company can make… Ever talked to a phone representative who was anything but helpful? With proper training, companies can make sure their employees provide service with a smile—and make customers smile in return. .

Handbook 61

Handbook Customer Service Training Training Measurement 61

Stella Connect

JANUARY 31, 2018

Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. Immediate, Personalized Service Recovery.

Training 40

Training Management Call Center Connections 40

CSM Magazine

DECEMBER 8, 2015

Training and staff retention was cited as the top challenge by 33 percent of respondents, a big shift from ASQ’s last customer service survey in 2012, when it was rated as the least significant challenge. Twenty-nine percent surveyed this year said managing customer expectations was their No.

Customer Expectations 40

Customer Expectations Survey Social Media Measurement 40

ShepHyken

NOVEMBER 28, 2022

Founded in 2012 by firefighters seeking supplemental income and a flexible schedule, the company is customer and employee centric. CEO Jeremy Barker believes these two focal points go hand in hand: “Happy employees create happy customers. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 12

Customer Service Contact Center Case Study Tips 12

ShepHyken

MARCH 31, 2018

Official smart USA (@smartcarusa) June 19, 2012. Real-time customer feedback tells you what customers love, hate, and more. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com. (Seriously, we did the math.) pic.twitter.com/aLYScFR3.

Social Media 87

Social Media Self Service Customer Service Marketing 87

Comm100

OCTOBER 30, 2017

A 2012 study by Beyond Philosophy, called out “silo mentality” as the biggest organizational hurdle in improving the customer experience. Companies often fall foul of measuring employees, but then not providing them with feedback (or giving feedback far too late, when it is no longer relevant or useful). How can I fix it?

Contact Center 113

Contact Center Tips Management Call Center 113