BlueOcean

MARCH 20, 2017

Did WAH move from something to be avoided to something to be embraced over the course of just a few years? With this technical transformation, many of the concerns about WAH that clients had in 2012 have been erased. The post What’s the State of Work-at-Home in Customer Care in 2017? So what happened? Let’s chat.

Customer Care 189

Customer Care Contact Center Call Center Average Handle Time 189

Comm100

NOVEMBER 8, 2017

In this blog post, we’ll break down the habits of the pros and bring you their social media customer care secrets. The blog post is included in [eBook] The Definitive Guide to Social Media Customer Service. Example 2 – Christina over at A Mommy Story was staying at the Gaylord Opryland resort back in 2012.

Social Media 121

Social Media Customer Service Marketing eBook 121

NetBase

SEPTEMBER 17, 2019

They’ve been using NetBase since 2012 for a variety of purposes, informing all parts of the enterprise, including: Operational aspects. Customer care excellence. These are all suggestions, of course. But the folks at Taco Bell are social media analytics pros, so Live Pulses are second nature. Brand authenticity.

Analytics 45

Analytics Social Media Consumers Resources 45

Michel Falcon Experience

MARCH 17, 2023

Now, what is it that your customers care about the most? When I was developing my career at 1-800-GOT-JUNK from the years 2007 to 2012, I was introduced to something called customer personality types. Maybe somebody on your team pinpointed the three things in order of priority and importance to the customer.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

Magellan Solutions

JULY 5, 2021

Eastvantage is a Euro-Filipino outsourcing firm that offers the following service to SMEs: Customer Care Support. Of course, the organization will apply integrity and proper work attitude to achieve any results set by the clients. BMG outsourcing is an Australian-owned company established in 2012. Reduce operating costs.

Call Center 40

Call Center Company Omni-Channel e-support 40

Kayako

FEBRUARY 21, 2018

You might believe social media is a boon for customer care. A Google search for the phrase ‘social media customer service’ returns 117 million results. It’s easy to find authoritative articles, like this one , that claim customers love to use social media for customer support—and they have statistics to back it up.

Social Media 120

Social Media Customer Care Consumers Software 120

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132