Stella Connect

JANUARY 9, 2018

Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. We get to know each other as people.

Customer Service Training 41

Customer Service Training Training Customer Service Management 41

Ann Michaels and Associates

OCTOBER 28, 2018

Customer service training is one of the smartest investments a company can make… Ever talked to a phone representative who was anything but helpful? With proper training, companies can make sure their employees provide service with a smile—and make customers smile in return. .

Handbook 61

Handbook Customer Service Training Training Measurement 61

ShepHyken

MAY 15, 2019

The letter goes on to explain that they haven’t raised prices since 2012 and they want to continue to deliver the quality their members expect. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. It’s a bummer. We don’t want to do it. Follow on Twitter: @Hyken.

Customer Service Training 114

Customer Service Training Customer Service Training Customer Focused 114

Stella Connect

JANUARY 31, 2018

Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. We get to know each other as people.

Training 40

Training Management Call Center Connections 40

CSM Magazine

DECEMBER 8, 2015

Training and staff retention was cited as the top challenge by 33 percent of respondents, a big shift from ASQ’s last customer service survey in 2012, when it was rated as the least significant challenge. Twenty-nine percent surveyed this year said managing customer expectations was their No.

Customer Expectations 40

Customer Expectations Survey Social Media Measurement 40

Myra Golden

SEPTEMBER 2, 2015

Discover ways you may inadvertently be communicating with provoking language and learn how to quickly make your communication supportive. We’ll show you how to gently bridge into questioning so you don’t turn your customers off. Get tips on the best ways to acknowledge concern and respond to complements.

Customer Service 40

Customer Service How To Training Tips 40

ShepHyken

MARCH 31, 2018

Official smart USA (@smartcarusa) June 19, 2012. Real-time customer feedback tells you what customers love, hate, and more. In today’s social media landscape, trust is earned through communication on more than one channel. Couldn’t have been one bird, @adtothebone. Sounds more like 4.5 Seriously, we did the math.)

Social Media 87

Social Media Self Service Customer Service Marketing 87