Customer Bliss

SEPTEMBER 27, 2018

When first coming into the role, Lucy looked into what the customer experience was for clients who were working with Genesys, especially around maintenance and support. Customers complained that their problems were taking too long to be solved. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

Communication 222

Communication Chief Customer Officer Customer Care Customer Success 222

ChurnZero

AUGUST 25, 2020

Find Anna on Track 2 on Thursday , October 8 th as she presents “Be the Sherlock Holmes of Customer Success: Uncovering Hidden Points of Contact.” . . Godard Abel, G2 Godard ( @godardabel )is CEO of G2 , a business software review website he co-founded in 2012.

Chief Customer Officer 69

Chief Customer Officer e-support Conference B2B 69

Customer Bliss

MAY 17, 2016

The notion of ‘Brilliant Basics,’ or having a strong foundation in customer experience work and processes before you put digital tools and solutions on top of that. How to make processes and meetings organic and moving towards One-Company Leadership. How Mark was awarded his role. Case Study.

Case Study 81

Case Study Chief Customer Officer Customer Centricity B2C 81

Helen Dewdney

SEPTEMBER 4, 2018

On 12 July 2012, Helen Dewdney, The Complaining Cow, wrote only hersecond blog post. It was a post about poor customer service and entitled Tesco – Phillip Clarke is no Sir Terry Leahy. Tesco wrote a post for Helen’s blog informing people of how to become a Tesco tester. Interviewing the new Tesco Chief Customer Officer.

Case Study 60

Case Study Consumers Study Social Media 60

ChurnZero

MARCH 3, 2020

The world’s only free, invitation only CS Leadership opportunity hosted by Aaaron Thompson the Founder and CEO of Portland Customer Success. ChurnZero is excited to participate and have our Chief Customer Officer, Abby Hammer added to the speaker’s lineup. dence to own their role in the customer relationship.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

SurveySensum

JULY 14, 2020

Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Tricia Morris

NOVEMBER 6, 2015

Federal customer service scored an ACSI rating of 75 out of 100 – which is average on most grading scales – but this score is down five points from the rating of 80 where federal customer service has stood consecutively since 2012. How to better understand your customers and what they want. And more.

Government 40

Government Self Service Customer Service Social Media 40