West Monroe

JULY 6, 2022

Utility customers are requesting and expecting that their electric, gas, and water companies will meet them where they are—and that’s on the go: 97% of Americans own a cell phone , up 62% from 2011. It’s clear that utilities need to be able work with their customers in a mobile friendly way. Conclusion.

Customer Experience 98

Customer Experience Touchpoint Customers Fashion 98

West Monroe

JULY 24, 2017

Sources: Kosinski et al 2013, Chittaranjan et al 2011, Epp at al 2011. Consumer segmentation was largely limited to characteristics such as age group, relationship category, and gender – categories so broad and vague as to be relatively meaningless. Today’s companies seek to collect as much customer data as possible.

Data 51

Data Marketing CRM Advertising 51

CSM Magazine

NOVEMBER 30, 2023

Construction sealant application company Burry Sealants has seen a 20 percent expansion of its mobile workforce following the deployment of a cloud-based job management system from BigChange. Burry Sealants is a family run business, established in 2011 and based in Devizes in Wiltshire.

Customer Relationship Management 52

Customer Relationship Management CRM System Report 52

NobelBiz

JUNE 26, 2023

A well-designed infrastructure serves as the backbone of the call center, encompassing various components such as hardware, software, networks, and communication systems. Telecom services serve as the lifeline, ensuring seamless communication channels between agents and customers.

Call Center 52

Call Center Contact Center CRM Social Media 52

SmartKarrot

JANUARY 18, 2022

CloudCherry is a cloud-based CRM ( customer relationship management ) company that assists its clients’ tracking and enhancing their customer engagement. It maps customer journeys, collects omnichannel input, and calculates Net Promoter Score to help organizations track and enhance customer engagement.

Company 11

Company e-support Customer Journeys CRM 11

Storyminers

JULY 6, 2020

Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. He spent much of his career as a tech executive on Wall Street, building predictive platforms to power large-scale trading systems.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. He spent much of his career as a tech executive on Wall Street, building predictive platforms to power large-scale trading systems.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130