Gainsight

JANUARY 18, 2024

It’s so important today that, according to a 2023 Super Office study, customer experience is now the primary focus to beat out the competition for more than two-thirds of companies—up from only 36% in 2010! Organizations have turned to customer experience to stand out. On the other hand, CX is the entire end-to-end process.

Touchpoint 52

Touchpoint Advertising Study Customer Journeys 52

Win the Customer

DECEMBER 29, 2015

Metro Bank, in the United Kingdom, run by Vernon Hill, was issued its license by the government’s Financial Service Authority in March 2010. Metro Bank spend nothing on marketing, spends no money on advertising. Developing fantastic relationships with customers and utilizing word-of-mouth as its primary driver in new customers.

Customer Service 52

Customer Service Customer Experience Banking Financial 52

ReviewTrackers

AUGUST 6, 2020

I took it when I was transitioning from advertising to marketing career and found it to be incredibly helpful. It teaches any marketer how they can work well with their sales team, which I think is such a powerful skill to have — and also how to create really strong content, keeping your customer, SEO, and the buying funnel in mind.

Course 114

Course Marketing Social Media Advertising 114

Storyminers

JULY 6, 2020

Denise served as lead strategist at advertising agencies for Burger King, Land Rover, and Unilever and as the marketing leader and analyst for Jack in the Box restaurants and Spiegel catalogs. In July 2010, Eliason left Comcast to become the global director of social media at Citi. Jeff helps clients develop customer-focused cultures.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Denise served as lead strategist at advertising agencies for Burger King, Land Rover, and Unilever and as the marketing leader and analyst for Jack in the Box restaurants and Spiegel catalogs. In July 2010, Eliason left Comcast to become the global director of social media at Citi. Jeff helps clients develop customer-focused cultures.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Beyond Philosophy

SEPTEMBER 13, 2016

Use of online and offline social communication media isn’t a replacement for advertising and other forms of stakeholder interchange, but it is an effective partner for succeeding with individual initiatives and long-term dialogue and inclusion. Be both strategic and tactical. This is true, of course, in both b2b and b2c environments.

Social Media 60

Social Media Multi-Channel B2C B2B 60

Service Untitled

APRIL 7, 2010

Service Untitled The blog about customer service and the customer service experience. Since then I am a walking advertisement againt Spirit Airlines. The cancellation cost me around $ 4,000.00 ($ 2,000 on a new flight and $2,000 for the reimbusrment that never happen).

Airlines 41

Airlines Travel Policies Customer Satisfaction 41