ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. During the webinar, we discussed: How customer retention impacts the valuation of your company. If you missed the webinar, you can watch it on demand.

Metrics 72

Metrics Company Survey Self Service 72

ClearAction

JULY 20, 2023

Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed. Tech providers’ Customer Success teams strive to keep us engaged in a variety of meetings, messaging, webinars, etc. You’ll know how in just 3 hours, in self-paced or live e-consulting.

Technology 62

Technology Customer Success Consulting ROI 62

Education Services Group

FEBRUARY 3, 2021

The partnership will include a series of guest articles on each company’s blog, collaborative virtual events such as podcasts and webinars, and additional co-created content on a variety of Customer Success topics. We’re here to help you improve metrics and accomplish your ultimate goal of reduced churn and increased retention.

Customer Success 52

Customer Success Self Service Knowledge Base Consulting 52

Amity

JANUARY 13, 2016

Since 2009, the popularity of customer success has increased 800%. Customer Success Metrics. We need to understand the basic metrics around customer success so that we can improve it. The problem is, the most obvious metric is actually one of the least useful: Churn % (Revenue and no. Churn is a trailing metric.

Customer Success 48

Customer Success Measurement Metrics Customer Satisfaction 48

Comm100

MARCH 27, 2023

For more instructions on how you can build a Comm100 chatbot, read this blog: How to Build a Chatbot in 8 Steps Without Coding To get a more comprehensive look at building a higher education chatbot, register for our on-demand webinar, How to Build a Higher Education Admissions Chatbot that Doesn’t Suck.

Chatbots 161

Chatbots Multi-Channel Knowledge Base Wait Times 161

Amity

FEBRUARY 8, 2018

Co-founded by Canadian entrepreneur Garrett Camp in 2009, Uber is evolving the way the world moves. I wanted to help develop the team to provide more proactive services as well as implementing new processes, and segment our restaurant partners based on the size of their business and success metrics on the app.

Customer Success 71

Customer Success Metrics Customers Feedback 71