2009, Metrics, Self Service and Webinar - Customer Experience Update

ESG Partners with Customer Success Community Platform inSided

Education Services Group

FEBRUARY 3, 2021

The partnership will include a series of guest articles on each company’s blog, collaborative virtual events such as podcasts and webinars, and additional co-created content on a variety of Customer Success topics. ESG delivers Customer Success as a Service ® (CSaaS), enabling you to build, operationalize, and transform your CS organization.

Customer Success

Customer Success Self Service Knowledge Base Consulting

Q&A: Understand the Growth and Retention Metrics of SaaS Companies from Recent Surveys and M&A Activity

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. During the webinar, we discussed: How customer retention impacts the valuation of your company. If you missed the webinar, you can watch it on demand.

Metrics

Metrics Company Survey Self Service

Customer Experience Update

ESG Partners with Customer Success Community Platform inSided

Q&A: Understand the Growth and Retention Metrics of SaaS Companies from Recent Surveys and M&A Activity

Webinars

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