Forrester's Customer Insights

MAY 18, 2018

Back in 2009, Forrester launched its first customer experience forum. We picked New York as the location because for years we’d put on a financial services event there, and we knew that our attendees from the banking, brokerage, and insurance industries all had CX on their minds. We didn’t know how well the new event […].

Banking 22

Banking Insurance Financial Return on Investment 22

Natalie Petouhof

MARCH 6, 2017

I’ve written return on investment models for the value of human capital. Founded with the belief that success would also be measured by the improvement of its local communities, Chobani has donated 10 percent of its profits to charitable causes, many of them in Idaho and New York where Chobani is made, from the very beginning.

Culture 40

Culture Company Competitive Advantage Conference 40

Grade.us

JUNE 2, 2020

Review feedback and generation Surveys Review and reputation monitoring Measure and reporting Review promotion and marketing Automation and integrations Point-of-sale (POS) integrations Rest API access. They pivoted in 2009, shifting their focus to lead generation via a pay-per-call business model. per location $199 per mo.,

Software 47

Software Management Net Promoter Score Multi-Channel 47

ClearAction

OCTOBER 1, 2018

Artificial intelligence, digitalization, emerging technologies, the sharing economy, and other trends won’t solve what’s shown in these studies: “Only 20% of companies scored 9-10 for seeing a Return on Investment, with a significant 14% of companies scoring 0-2. Faulty CXM Trajectory.

Customer Experience 63

Customer Experience Effort Score ROI Study 63